• Dr. Herpy

KHS Students Having Problems with New Chromebooks

By Liv Moss | Bomber Media

Some Kenston High School students have been having trouble with the keyboards on the new Chromebooks this school year, but it seems like a solution has been found.

Hewlett-Packard, the manufacturer of the Chromebooks, believes that a faulty connection between the keyboard and the motherboard is the cause of the issue.

This has not only been an issue at Kenston, but at other surrounding school districts who purchased the same Chromebook model.

“At first, we were calling this in for a warranty repair, but after the issues kept happening to more of our Chromebooks, it was clear there was a bigger problem,” said Mr. John Molnar, Kenston Technology Coordinator.

Kenston and other schools with these faulty Chromebooks can now send them to HP for repairs, but due to a back order, it has been taking a while for HP to complete all repairs.

“As of right now, we have had 130 work tickets for keys not working at the high school since the start of the school year,” said Mr. John Molnar.

The new parts for the devices are now available so the repairs should go a lot quicker now.

Until the issue is resolved, Mrs. Buettner will be in The Hub collecting faulty Chromebooks to be sent back to HP for repairs and issuing loaner Chromebooks to students while their device is being repaired.